At DELACCO d.o.o., we are committed to protecting your privacy. This Privacy Statement explains how we collect, use, share, and protect your personal data when you use our webshop on the delacco.hr domain. We conduct our business in accordance with the General Data Protection Regulation (GDPR) and other applicable laws in the Republic of Croatia.
1. Data Controller
For all data collected through this website, the data controller is: DELACCO d.o.o. Čabdin 53, 10450 Jastrebarsko Republic of Croatia Email: sales@delacco.com.
2. What data do we collect?
We collect data that you provide to us directly during registration, ordering, or communication with us. This includes:
Personal identification data: First and last name, email address, phone number, delivery address.
Legal entity data (for B2B customers): Company name, VAT ID (OIB), headquarters address.
Order data: Information about purchased products, order history, payment details.
Technical data: IP address, browser type, information about the device you are using to access the site, and data collected through cookies.
3. Purpose and Legal Basis for Data Processing
We process your data for the following purposes:
Performance of a sales contract (Article 6(1)(b) of the GDPR):
Processing and delivering your order.
Managing payments and issuing invoices (including R1 invoices).
Providing customer support and handling complaints.
Fulfillment of legal obligations (Article 6(1)(c) of the GDPR):
Storing financial data (invoices) in accordance with accounting regulations.
Legitimate interest (Article 6(1)(f) of the GDPR):
Improving our services and user experience.
Preventing fraud and ensuring the security of our website.
Sending notifications about order status.
Consent (Article 6(1)(a) of the GDPR):
Sending marketing materials and newsletters, only if you have explicitly subscribed. You can withdraw your consent at any time.
4. Who do we share your data with?
Your data is secure, and we only share it with trusted partners who are necessary for the performance of our services:
Delivery services: To deliver ordered products to your address.
Payment service providers: For the secure processing of your payments.
Accounting service: To fulfill legal obligations.
IT service providers: For the maintenance and security of our website and systems.
All our partners are obliged to protect your data and use it exclusively for the purpose for which it was provided.
5. How long do we keep your data?
We keep your data for as long as necessary for the purpose for which it is processed. Data related to orders and invoices are kept in accordance with legal deadlines (e.g., 11 years for invoices). Data collected based on your consent (e.g., for newsletters) are kept until the consent is withdrawn.
6. Your Rights
You have the following rights at all times:
Right to access: You can request confirmation as to whether your data is being processed and access to that data.
Right to rectification: You can request the correction of inaccurate or completion of incomplete data.
Right to erasure (‘right to be forgotten’): You can request the deletion of your data if it is no longer necessary for the purpose for which it was collected.
Right to restriction of processing: You can request the restriction of the processing of your data.
Right to data portability: You have the right to receive your data in a structured format and transfer it to another data controller.
Right to object: You have the right to object to the processing of your data based on our legitimate interest.
Right to withdraw consent: If processing is based on your consent, you can withdraw it at any time.
If you wish to exercise any of these rights, please contact us via the email provided in section 1.
You also have the right to lodge a complaint with the supervisory authority, the Croatian Personal Data Protection Agency (AZOP).
7. Data Security
We apply state-of-the-art technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. Our website uses an SSL certificate to encrypt data during transmission.
8. Cookies
Our website uses cookies to improve your user experience. Cookies are small text files stored on your device. For more information, please read our [link to Cookie Policy].
9. Changes to the Privacy Statement
We reserve the right to amend this Privacy Statement. Any changes will be published on this page, with the date of the last update indicated.
